What information do we collect? How do we use it?
ESM requests information from you that will enable us to enhance your site visit. Your participation or submission of information is completely optional and within your control. For example, ESM requests information from you when you:
- Register on our Site
- Submit an email inquiry requesting information
- Respond to an online survey
- Submit an order for products and services
- Request e-mail notification of your order status
- Subscribe to a newsletter or a mailing list
- Participate in a contest or sweepstakes offer
In each instance, we ask for your name, e-mail address, and other relevant personal information. When you place an order, we also need to know your credit or debit card number and expiration date, and billing and delivery address. This allows us to process and fulfill your order and to notify you of your order status. The information you provide will be kept confidential and used to support your customer relationship with ESM. Information regarding you or your order and the products you purchase will not be given or sold to any outside organization.
We also monitor customer traffic patterns and site usage to help us to improve the design and layout of our website. We may also use the information we collect to notify you about important changes to the site, new ESM products and services and special offers.
ESM’s online pages are developed to protect the privacy of your credit card information, name, address, e-mail and any other information you provide us. We offer the industry standard security measures available through your browser called SSL encryption. If at any time, you would like to make a purchase, but would rather give your credit card or purchase order information over the telephone, you may speak with a ESM service representative.
How does ESM protect customer information?
When you place orders or access your account information via the Internet, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. We follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorized access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Cookies, Pixels & similar technologies
Will ESM disclose the information it collects to outside parties?
No. ESM does not sell, trade or rent your personal information to others. We are committed to protecting your privacy and will only use personal information provided by you in support of your online experience and relationship with ESM.